Customer Experience Consultant

I help SaaS leaders reduce customer churn

Through rapid Voice of the Customer research, I empower SaaS companies to transform customer experiences and grow revenue.

Learn how a B2B SaaS vendor improved ARR by $991k.

Consulting Services

Customer Centricity Workshop

Engage employees in an interactive workshop that teaches customer centricity. Build CX skills in an active learning environment.

Voice of the Customer Research

Launch or revitalize your VoC program with a rapid research project that discovers customer insights and inspires action.

Customer Journey Mapping

Visualize your customer’s journey and uncover the “moments of truth” that impact loyalty. Identify customer segments with Personas.

Certified Customer Experience Professional
North American Customer Centricity Award Winner

Got Customers?

Let’s chat. I love making new connections and talking about CX. I’m never too busy for your question.

If I can’t help you, I probably know someone who can!

Scroll to Top