Customer Experience Consultant
I help SaaS leaders reduce customer churn
Through rapid Voice of the Customer research, I empower SaaS companies to transform customer experiences and grow revenue.
Learn how a B2B SaaS vendor improved ARR by $991k.

Consulting Services
Customer Centricity Workshop
Engage employees in an interactive workshop that teaches customer centricity. Build CX skills in an active learning environment.
Voice of the Customer Research
Launch or revitalize your VoC program with a rapid research project that discovers customer insights and inspires action.
Customer Journey Mapping
Visualize your customer’s journey and uncover the “moments of truth” that impact loyalty. Identify customer segments with Personas.


Latest Blog Posts
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Let’s chat. I love making new connections and talking about CX. I’m never too busy for your question.
If I can’t help you, I probably know someone who can!