Customer Experience Consultant

I help SaaS leaders reduce customer churn

Through rapid Voice of the Customer research, I empower SaaS companies to transform customer experiences and grow revenue.

Learn how a B2B SaaS vendor improved ARR by $991k.

Consulting Services

Engage employees in an interactive workshop that teaches customer centricity. Build CX skills in an active learning environment.

Launch or revitalize your VoC program with a rapid research project that discovers customer insights and inspires action.

Visualize your customer’s journey and uncover the “moments of truth” that impact loyalty. Identify customer segments with Personas.

Let’s chat. I love making new connections and talking about CX. I’m never too busy for your question.

If I can’t help you, I probably know someone who can!