About

Dave Seaton

I transform customer experiences and operational performance as the Vice President of Service Level Transformation at nThrive.

With over 20 years of experience, I solve complex business problems in SaaS and technology companies while maximizing employee engagement and customer satisfaction.

I’m an engaging leader who integrates a customer-centric approach to drive exceptional results. I believes diversity is key to building high-performing teams.

I write and speak on leadership topics including Customer Experience (CX), change management, emotional intelligence, and Lean Six Sigma.

Please connect with me on LinkedIn or follow me on Twitter.

Here are links to external resources that I’ve contributed to.

Speaking

  • Justifying Costs and Identifying the Success of Your CX Investments – Consero Customer Experience Virtual Form – March 23-24, 2021
  • Customer Centricity: Adapting to Your Customers’ Rapidly Changing Needs – The InSource Group – Feb 4, 2021
  • Panelist – Consero Customer Experience Virtual Roundtable – November 4, 2020
  • How to Design Support Services that Customers Actually Value – TSIA Interact – October 20-22, 2020
  • Salad Bag Innovation: How Outside-In Thinking Delivers Client Value – Cheers: nThrive Colleague Celebration – October 1, 2020
  • Leadership with Style: Inspire your colleagues, build resonance, and deliver results – nThrive Client Support Leadership Training – April 11, 2017

Publications

Podcasts

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