Seaton CX is a customer experience consulting firm.
We help companies grow profitably by serving the needs of their customers.
Dave Seaton, CCXP
CEO AND PRINCIPAL CONSULTANT
Incredible experiences don’t happen by accident—they’re intentionally designed. When you understand the customer journey, you can prioritize the experiences that matter most.
I’m proudest of a project where I flew 4,768 miles, got lost in rural Pennsylvania, and survived a high-speed Uber ride down Bourbon Street to interview customers for a B2B SaaS company. Using those insights, I transformed the customer experience and reduced churn by 66%.