Seaton CX is a customer experience consulting firm.

We help companies grow profitably by serving the needs of their customers.

Practitioner Experience.
Consulting Expertise.

Serving Customer Experience Leaders

January, 2021. A global pandemic, a supply chain meltdown, deteriorating customer experiences, and new acceptance of remote work—it was the right time to leave my job as a customer experience practitioner and start Seaton CX.

Since then, I’ve been serving CX leaders who have small teams and big ambitions. We create compelling customer journey maps and CX transformation roadmaps—helping their companies grow profitably by understanding and serving the needs of their customers.

Let’s connect and chat about CX.

– Dave Seaton, CEO & Principal Consultant

Contact Dave

Dave Seaton, CCXP

CEO AND PRINCIPAL CONSULTANT

Incredible experiences don’t happen by accident—they’re intentionally designed. When you understand the customer journey, you can prioritize the experiences that matter most.

I’m proudest of a project where I flew 4,768 miles, drove hundreds more, and survived a high-speed Uber ride down Bourbon Street to interview customers for a B2B SaaS company. Using that insight, I transformed the customer support experience and made the company $991k in ARR from reduced churn.

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