Customer Experience Consultant

Helping CX Leaders Accelerate Their Impact

Workshops, Voice of Customer Research, and Customer Journey Mapping to empower you with customer insights that inspire action and grow revenue.

Consulting Services

Engage employees in an interactive workshop that teaches customer centricity. Build CX skills in an active learning environment.

Launch or revitalize your VoC program with a rapid research project that discovers customer insights and inspires action.

Visualize your customer’s journey and uncover the “moments of truth” that impact loyalty. Identify customer segments with Personas.

Let’s chat. I love making new connections and talking about CX. I’m never too busy for your question.

If I can’t help you, I probably know someone who can!