Transforming Customer Experiences to Grow Revenue and Amplify Loyalty

Loyal customers renew their subscriptions, buy more, and tell others. I help companies understand what customers value and create experiences that amplify loyalty. Learn how I reduced churn by 66% YoY from customer service issues for a B2B SaaS company.

What business challenge are you facing?

Do you know the key experience gaps driving customer churn?

Where should you invest and where should you scale back in your customer support and success organizations?

Is your Voice of Customer (VOC) program providing actionable insights that improve customer loyalty and retention?

I can help you find the answers and take action.

How I Help


Retain more customers with a CX strategy that delivers client value. From research to strategy to execution, I’ll partner with you to deliver CX results that grow revenue.

Speaking & Content

Let’s co-create content for your conference, blog, webinar, or employee meeting that engages your audience, elevates customer centricity, and inspires action.


Achieve your career goals with the help of a mentor who’s walked in your shoes. As a confidential mentor, I show you how to amplify your leadership impact.

Certified Customer Experience Professional
North American Customer Centricity Award Winner

Latest Blog Posts

Got Customers?

Let’s chat. I love making new connections and talking about CX. I’m never too busy for your question.

If I can’t help you, I probably know someone who can!

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