4 Ways Effective Leaders Communicate Change
The change initiative you are leading will likely fail. The good news is, there’s a way to dramatically increase your odds of success – focus on how you communicate change.
How to Mine Customer Complaints for CX Gold
You’re sitting on a goldmine of Customer Experience (CX) improvement ideas, but you have to know where to dig. Apply Lean Six Sigma to customer complaints and find new opportunities to improve CX.
Leadership Lessons from Road Rage Part 2 – Name Triggers to Improve Self Awareness
As leaders, we are called to inspire people with a vision of the future that creates purpose for their work. This requires us to connect with our colleagues on an emotional level, making emotional intelligence an essential component of effective leadership.
Leadership Lessons from Road Rage Part 1 – Name Emotions to Improve Self Awareness
The road-raging maniac on your daily commute can teach you a lot about yourself. Improve emotional intelligence and advance your career by naming your emotions.