Customer Service and Support (CSS) organizations must differentiate on the customer experience to maintain customer loyalty and improve retention. As a CSS leader with limited …
How to Design Support Services that Customers Actually Value Read More »
Settled into new pandemic work-from-home routines, many knowledge workers are calling for the end of the traditional work week. Some discovered the joys of remote …
When the servers are down, the building is on fire, or your workforce is quarantined for a global pandemic, customers need information. Don’t scramble to …
Crisis Communication Template – 7 Customer Questions and How to Answer Them Read More »
