How to Mine Customer Complaints for CX Gold
You’re sitting on a goldmine of Customer Experience (CX) improvement ideas, but you have to know where to dig. Apply Lean Six Sigma to customer …
Leadership Lessons from Road Rage Part 2 – Name Triggers to Improve Self Awareness
Can a road-raging lunatic really teach us to improve self awareness and become better leaders? Naming your emotions is about understanding what you’re feeling. Naming …
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Leadership Lessons from Road Rage Part 1 – Name Emotions to Improve Self Awareness
The road-raging maniac on your daily commute can teach you a lot about yourself. Improve emotional intelligence and advance your career by naming your emotions. …
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